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I design web sites that download fast, are optimized for the search engines and easy to use.

If you are thinking of buying a domain name, please beware. When it comes to transferring the name - It is not always easy and sometimes it is impossible. Ensure your name is the registrant (you will be the legal owner).

Offering web developer and website marketing services to business clients nationwide with the personal service and the attention to detail that you deserve.

When submitting to search engines, you may not see much progress for two months or so (these people do not hurry themselves!) I have spent a long time studying search engines and my strategy is this,

I submit regularly keeping to the rules of each search engine. I work out which qualities your top competitors websites in each of the top search engines has got. (They must be the right ones otherwise they wouldn't be top ! )

Then I copy these qualities on to your website. (Different for every search engine.) My system is meticulous, quite technical and very time consuming.

You compete online against every website that could possibly be of interest to your customers. So how do you satisfy--or better yet--dazzle your customers? Creating a personalized, interactive online experience will pay dividends in customer loyalty. Rise above "data smog" on the Internet to help customers deal with information overload, solve their business problems, and become more productive. Above all, make it easy for them to do business with you.

Customer self-service is the key to saving your company from drowning in a deluge of e-mail inquiries. Ask your customer service reps, and you'll find that many of your customers ask many of the same questions. Save time and money by answering them before they're asked: Give customers a Frequently Asked Questions (FAQ) document. Keep a database of customer questions and company answers to draw from. Companies use FAQs in many ways: referring customers to the FAQ during the on-hold message, cutting and pasting relevant answers from the FAQ into e-mail responses, including the entire FAQ in automated e-mail responses, and sending the FAQ out as a bill-stuffer (which is becoming increasingly common as an e-mail attachment with the advent of online billing).

Customer self-service can also take the form of a community of customers helping each other by answering each other's questions and providing tips, tools, and suggestions. Sustaining an active and spam-free community (in Internet jargon, "spam" is the term used for any unsolicited e-mail, messaging, or traffic) is not an easy chore, but can be one of your greatest assets. These communities--or "boards"--take many forms, typically a discussion forum on your website. Chat rooms, Usenet newsgroups, and listservs (automated e-mail generators) are also common.

However, before "opening the floodgates," you should make sure your site is suitable for public consumption by evaluating its strengths and weaknesses. I recommend selecting an outside audit firm with no vested interest in your online presence.